Privacy Policy

1. Who we are

GalaxyNest Flow School provides online courses for home plumbing repair. You can contact us at [email protected] or +1 (415) 915-2044.

2. Information we collect

• Account and contact data: name, email, optional phone.
• Purchase data: selected courses and transaction records.
• Usage data: page views, device/browser metadata, approximate location.
• Support messages and feedback you submit.
• Cookies and similar technologies for session management, analytics, and preferences (like theme).

3. How we use information

• Provide and improve our courses and platform.
• Process orders and deliver receipts.
• Respond to support requests.
• Prevent fraud, secure accounts, and enforce policies.
• Send essential service messages. Marketing messages are optional and require consent where required by law.

4. Legal bases

Depending on your jurisdiction, we rely on contract necessity, legitimate interests, consent, and legal obligations.

5. Sharing

We share personal data with service providers (e.g., payment processing, analytics) under contracts requiring confidentiality and security. We do not sell personal data.

6. Retention

We retain personal data as long as needed to deliver services, comply with law, resolve disputes, and enforce agreements. We use aggregated, de-identified data where possible.

7. Your rights

• Access, correct, or delete your information.
• Object to or restrict certain processing.
• Withdraw consent where applicable.
• Portability of data you provided.
• Lodge a complaint with a supervisory authority.

8. Security

We use administrative, technical, and organizational measures to protect data. No method is 100% secure; please use strong passwords and keep your device updated.

9. International transfers

Where data moves outside your region, we use appropriate safeguards such as standard contractual clauses.

10. Children’s privacy

Our services are intended for adults and teenagers with guardian consent where required. We do not knowingly collect data from children under 13.

11. Changes

We update this policy as practices evolve. Material changes will be announced on this page with a revised effective date.

12. Contact

Questions? Email [email protected] or call +1 (415) 915-2044.